Picture of Piattran office and buses

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Piatt County Public Transportation
1925 North Market Street
Monticello, IL 61856-8144

Ph: (217) 762-7821 Fax: (217) 762-7594
Email: ride@piattran.org
TTY Users Dial 711

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Personal Assistance

Drivers will assist getting on and off our buses, and to your doorway as needed.

Drivers can carry up to 5 packages (no more than 10 pounds each) and place those items just inside your threshold.

Due to insurance, drivers cannot assist you beyond the threshold of your doorway. However, a personal care attendant may ride at no extra charge. When a personal care attendant is riding with you, the driver will not be expected to assist with packages or provide assistance between the curb and doorway.

Service animals must be declared to the dispatcher when scheduling the ride.